Public offer

1. Preamble

For the avoidance of doubt, the parties agree as follows:

• By continuing to use the Website, the User confirms that they are not mistaken about the characteristics and functionality of the Website, the terms of the Agreement, or their own actions.
• The User understands that the Website is provided "as is", including any documentation, improvements, and updates. The Company may stop maintaining the Website at any time.
• The Company does not guarantee that the Website is free of errors, meets the User's requirements, or functions properly when used with any other software or hardware.
• The User bears all risks associated with the quality and performance of the Website.
• The Company aims to provide continuous access to the Website, but may suspend access due to failures, maintenance, systemic Internet disruptions, force majeure, or other circumstances.

The Company enters into legal relations with the User subject to these provisions. These provisions are material.

2. Terms and definitions

• User means an individual who uses the Website and has entered into the Agreement by accepting the Offer. The User must have no legal restrictions preventing them from entering into the Agreement, act in their own name and interests, and be of legal age.
• Company means Transtrade LLC (ОсОО «Транстрейд»); Company address: Kyrgyz Republic, Bishkek, Leninsky District, 66 Kalyk Akiev Street; State registration number: 310961-3301-ООО; Tax identification number: 9909710251.
• Website means the Company's website available at https://xgod.club/en. All information on the Website forms an integral part of the Offer. Access to the Website is provided under the License.
• License means a non-exclusive license to use the Website worldwide, except in countries that prohibit its use, for the entire period during which the Personal Account exists.
• Permitted type of use of the Website means displaying graphical and/or textual information on the User's device screen to access the Website's functionality.
• Permitted method of use of the Website means ordering services from the Company for the purchase of goods and other related services. The User has no right to grant sublicenses.
• Registration means creating a Personal Account after the User signs in through Steam. Successful Registration constitutes acceptance of the Offer and the conclusion of the Agreement between the Company and the User.
• Authorization means signing in to the Personal Account through a Steam account. The Company does not receive the User's Steam password.
• Personal Account means the Website functionality unique to each User and available after Registration.
• Commission means information about the agency fee charged by the Company for providing a service for the purchase of goods. The Commission is variable, may be changed by the Company at any time, and is stated on the Website when services are ordered.
• Service means an online service provided by third parties that have no contractual relationship with the Company. The User must be the end user of the Service.
• Refund Operation means actions taken by the Company to return funds paid by the User.

3. Term and termination of the Agreement

• The Agreement is concluded under the terms of the Offer upon the User's Registration and remains in effect until both parties have fully performed their obligations.
• If the User breaches the Agreement, the Company may unilaterally refuse to perform its obligations without recourse to a court by fully suspending access to the Personal Account without warnings or notices.

4. Amendments to the Offer and the Agreement

• The Company may unilaterally amend the Offer and the Agreement by publishing a revised Offer on the Website.
• The Company undertakes to publish the new version of the Offer on the Website no later than the date on which the revised Offer is issued.
• The User undertakes to check the Offer independently for changes at reasonable intervals, at least once every two weeks.
• The User's use of the Website after changes to the Offer constitutes acceptance of those changes.

5. Acceptance of this Offer

• The User accepts the Offer by signing in through Steam and continuing to use the Website. The Personal Account becomes available after Authorization.
• Before using the Website, the User must read this Offer and the Privacy and Cookie Policy available at https://xgod.club/en/privacy-policy.
• By signing in through Steam, the User warrants that they are using their own account. All actions through the Personal Account are deemed to have been performed by the User.
• The User must follow security measures, prevent third parties from accessing their authorization credentials, and immediately stop using the Website if these warranties are breached.
• The Company may refuse Registration or cancel an existing Registration if the information is inaccurate, use of the Website breaches the warranties, or the User's actions harm the Company's reputation.

6. Use of the Personal Account

• The Personal Account becomes available after Registration. Services are ordered and provided through the Personal Account.
• The Company may suspend access to the Personal Account if it identifies grounds for canceling Registration, suspicious sign-in attempts, a request from a competent authority, or other grounds at the Company's discretion.
• While access is suspended, the User temporarily loses the ability to sign in to the Personal Account. The User may contact the Company about restoring access.
• The Company may permanently delete the Personal Account at the User's request or if the reasons for suspending access are not resolved within 30 days from the date the Company sends its request.
• After deleting the Personal Account, the Company may retain information about the User's actions under the Privacy and Cookie Policy.

7. Restrictions on use of the Website

• The User must not use the Website in breach of the Agreement.
• The User must not distribute, sell, translate, modify, reverse engineer, decompile, disassemble, or create derivative works of the Website.
• The User must not attempt to gain unauthorized access to other computer systems or networks, interfere with the Website or servers, or bypass security measures.
• The User must not use framing, hidden text, deep links, data mining, scraping, or similar tools to collect data from the Website.
• The User must not give third parties access to the Website, modify the Website's object code, or take actions that violate Russian, Kyrgyz, or international law.
• The User undertakes not to take actions that may cause financial or technical damage, or harm the reputation of the Company, its counterparties, or the Website.

8. Payment security

Available payment methods are displayed on the Website. After selecting a payment method, the User may be redirected to a payment partner's page.

Before confirming payment, the User should check the amount, currency, payment page address, and the selected payment partner's terms. Listing a payment method on the Website does not mean that all payment methods are available to every User.

9. Refund procedure

• If the User's Balance is positive, the User may request a refund of their payment without giving a reason. Payment service fees and the Company's Commission are not refunded in this case.
• The User submits a Refund Operation request to the Company.
• The Company reviews the request within 5 business days.
• If the service was not provided, the Company refunds the User's funds. If the service was provided improperly, the Company offers options to remedy the service.
• The Company determines the refund amount based on funds debited from the User's Balance in the Personal Account and refunds only to the payment details used for the original payment.

10. Provision of services

• The User gains the ability to receive the Company's services. Services are ordered and paid for through the Website, and the User pays the Company a Commission.
• Payment details for services are displayed on the Website when the service is ordered.
• The Company may decide to grant the User a personal discount or fully exempt the User from paying for Personal Account maintenance.
• When providing a service for the purchase of goods, the Company acts as the User's agent in accepting and transferring funds to the Service in the cases, manner, and under the terms of this Offer.

11. Information security

• The User is responsible for the security of their Steam account. All actions performed through the User's Personal Account are deemed to have been performed by the User.
• The User must immediately notify the Company of unauthorized access to the Personal Account.
• The User agrees that the Company may disclose data about the User's use of the Website upon receiving a request from government authorities.

12. Governing law and dispute resolution

• This Offer and the Agreement are governed by and interpreted in accordance with applicable law.
• A pre-litigation claims procedure is mandatory for disputes under the Agreement. A written claim is reviewed within 60 calendar days from its receipt.
• If the dispute is not resolved through the claims procedure, it may be submitted to a competent court in accordance with applicable law.

13. Liability of the parties

• The User undertakes to compensate the Company for losses caused by payments recovered from the Company by third parties, including administrative fines resulting from the User's breaches of the Agreement and the law.
• To the maximum extent permitted by law, the Company, its branches, agents, officers, directors, and employees are not liable for claims, loss, or damage arising from use of the Website.
• The Company is not responsible for the quality of the User's Internet access or failures of telephone networks, servers, providers, equipment, software, email, or scripts.
• The Company is not responsible for delays, failures, incorrect or late delivery, deletion, or loss of user data sent by the User to the Company.
• The Company's total liability for any lawsuit or claim is limited to the Commission actually received by the Company from the User.
• The Company is not responsible for bad-faith actions by third parties affecting the Website, but undertakes to take reasonable measures to prevent such situations.

14. Intellectual property

• Exclusive rights to the Website and all its content belong to the Company or its counterparties.
• The User must not take any actions involving the Website or its content other than those necessary to order services and receive their results.

15. Contacts and legally significant correspondence

• Important legal information is exchanged through the parties' official contacts in written or electronic form. The Company can be contacted at https://t.me/alexandersrsrs.
• The User bears the risks associated with their contact details becoming outdated.
• Correspondence may only be exchanged using the parties' contact details.

16. Final provisions

• If certain provisions of the Offer cannot apply to the stated extent because of legal restrictions, they must be replaced with provisions as close as possible in meaning to the originals.
• Invalidation of one or more provisions of the Offer, in whole or in part, does not invalidate the other provisions of the Offer or the Agreement as a whole.
• Transtrade LLC (ОсОО «Транстрейд»); Company address: Kyrgyz Republic, Bishkek, Leninsky District, 66 Kalyk Akiev Street; State registration number: 310961-3301-ООО; Tax identification number: 9909710251

17. KYC/AML verification

The Company may request additional information to verify a User’s identity and that they are at least 18, confirm ownership of a payment method, and clarify individual transactions. Checks may support fraud prevention, prevention of misuse of the Website, and compliance with applicable legal requirements and justified requirements of banks and payment providers.

Verification may be requested when information is inconsistent, there are indications of unauthorised account or payment-method use, transactions appear unusual, or a bank or payment provider requests a check.

The information requested must be proportionate to the verification purpose and identified risk. Depending on the circumstances, the Company may request an identity document, evidence of age or payment-method ownership, or information explaining a transaction. Source-of-funds information may be requested where necessary and supported by a lawful basis.

When requesting verification, the Company explains what information is needed and how to provide it, unless disclosure is restricted by law.

Users must not provide Steam passwords, Steam Guard codes, payment PINs, CVV/CVC codes, or other secret payment-authorisation credentials. Information unrelated to the check may be concealed where this does not prevent verification.

Where verification is necessary to complete a transaction, the Company may temporarily suspend that transaction, including an item withdrawal, to the extent permitted by applicable law.

If necessary information is insufficient or the User declines to provide it, the transaction may remain unavailable until the matter is resolved. Refusing verification does not, by itself, result in automatic cancellation of balances, items, or bonuses.

Users may contact support to clarify the requirements and request a review of a restriction. Further action depends on the circumstances, applicable law, and contractual terms.

Verification-related data processing is described in the Privacy Policy: https://xgod.club/en/privacy-policy.